Privacy Policy

  • What information do we collect?

    Personal information is information that may be used to directly or indirectly identify you. Personal information also includes links to anonymous information that can be used to directly or indirectly identify you. Personal information does not contain information that has been irreversibly anonymised or aggregated so that it no longer enables us to identify you, whether used in combination with other information or otherwise.


    We will only collect and use personal information that is necessary to comply with our legal obligations and to assist us in managing our business and providing you with the services you have requested.

    When you register on our website, place an order, subscribe to our newsletter or respond to a survey, we collect information from you.


    When ordering or registering on our website where appropriate, you may be asked to enter the following information: your name, email address, mailing address and telephone number. However, you may also visit our website anonymously.

    What do we use your information for?

    We use the information you provide to us for the specific purpose for which you provided it, as described at the time of collection, and to the extent permitted by law. The information we collect from you may be used in the following ways.

    • Personalize your experience
      (Your information helps us to better respond to your individual needs)
    • To improve our website and your shopping experience
      (We continually strive to improve our website offerings based on the information and feedback we receive)
    • Improved customer service
      (Your information helps us to respond more effectively to your customer service requests and support needs)
    • Process transactions, including executing your payments and delivering the products or services requested for purchase.
    • Administering contests, special promotions, surveys, events or other website features.
    • Sending periodic emails
      In addition to receiving occasional company news, updates, relevant product or service information, etc., the email address you use for order processing can also be used to send you important information and updates related to your order.
    • Send regular SMS messages
      The telephone numbers you provide during the customer registration and/or order processing process may sometimes be used to send you important marketing and promotional messages related to products and services that may be of interest to you.

    Legal basis for handling personal information

    If you are located in the European Economic Area (“EEA”), our processing of your personal data will be based on the following: subject to our obtaining your consent to the processing of your personal data, we will process Article 6(1) Ignite on the following grounds. (a) General Data Protection Regulation (EU) 2016/679 (“GDPR”). Where the processing of your personal data is necessary for the performance of a contract between you and us or for taking pre-contractual steps at your request, such processing will be based on Article 6(1) of the GDPR. (b). Processing necessary to enable us to comply with our legal obligations, we will process your personal information in accordance with Article 6(1) of the GDPR. (c), and where such processing is necessary for our legitimate interests, such processing will be carried out in accordance with Article 6(1) of the GDPR. (F).

    Please note that if you agree to the processing of your personal information, you can withdraw your consent. For example, you can send an email to [email protected] at any time. This will not affect the legality of any previous processing. In your consent Under.

    Your rights

    We take reasonable steps to ensure that your personal information is accurate, complete and up to date. You have the right to access, correct or delete the personal information we have collected from you. You also have the right to restrict or object to further processing of your personal information at any time. You have the right to receive your personal information in a structured and standardised format and, where technically feasible, to have your personal information transferred directly to third parties. You may lodge a complaint with the data protection authority regarding the processing of your personal information.
    In order to protect the privacy and security of your personal information, we may request information from you to enable us to confirm your identity and right of access to such information, as well as to provide and maintain our personal information for you. In some instances, applicable laws or regulations require that we be permitted or required to refuse to provide or delete some or all of the personal information we maintain.

    You can send us an email to [email protected] to exercise your rights. We will respond to your request within a reasonable time. We will take all reasonable steps to ensure that your personal data is correct and up to date.

    How do we protect your information?

    You are responsible for the security and safety of your username and password on elladoll. We recommend that you choose a strong password and change it frequently. Please do not use the same login details (email and password) on multiple websites.
    That said, we do implement a variety of security measures, including providing access to a secure server. All sensitive/credit information provided is transmitted via Secure Sockets Layer (SSL) technology and then encrypted into our payment gateway provider’s database, which is only accessible by authorised personnel with special access rights to such systems, and which is required to protect the confidentiality of that information. After the transaction, your private information (credit card, social security number, financial information, etc.) is not stored on our servers.

    Do we use cookies?

    Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it through settings). This allows the site or service provider’s system to recognize your browser and capture and remember certain information.
    We use cookies to help us remember and process the items in your shopping cart, to understand and save your preferences for future visits, and to collect aggregate data about site traffic and site interactions so that we can provide you with a better site experience and tools in the future.
    We may contract with third party service providers to help us better understand our website visitors. However, these service providers are not permitted to use the information collected on our behalf to help us conduct and improve our business directly. For example, we use Google Analytics (a web analytics service provided by Google, Inc. (” Google “)) to help us better understand how users interact with our website. Google Analytics uses cookies to collect information about the use of our website. This information is used to compile reports and create services to help us improve our website and the services associated with it. The report discloses website trends, but does not identify individual visitors. The information generated by the Google cookie about your use of our website (including your IP address) may be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
    On some pages of our website, third parties that offer applications through our website may set their own cookies in order to provide services, track the success of their applications or customize their applications for you. For example, when you share content using a social media sharing button (such as Facebook or Twitter), the social network that created the button will record that you have performed this action. Due to the way cookies work, we do not have access to these cookies, nor do third parties have access to the data in the cookies we use.
    If you prefer, you can choose to have your computer warn you each time a cookie is sent, or you can choose to turn off all cookies via your browser settings.As with most websites, some of our services may not function properly if you turn off cookies. However, you can still place orders through our customer service contact.

    Do we disclose any information to other parties?

    We will not sell, trade or otherwise transfer your personal information to third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, performing payments, offering purchased products or services, sending you information or updates, or otherwise providing you with services, as long as they agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety or the rights, property, or safety of others.

    How long do we keep your information?

    We will retain your personal information until the purposes outlined in this Privacy Policy are achieved, unless tax, accounting or other applicable laws require or permit a longer retention period.

    Terms and conditions

    Please also visit our “Terms and Conditions” section to determine the responsibilities, disclaimers and limitations of liability governing the use of our website in the “Terms and Conditions” section.

    Changes to our privacy policy

    If we decide to change our privacy policy, we will post those changes on the page, and/or update the privacy policy below with the date of the change.