These terms and conditions describe the conditions that apply to your access to, use of and shopping at (the “Site”).

please read these conditions carefully before visiting or shopping on the site. By accessing or shopping on the Site, you (referred to as “You”, “Customer”, “User” or “Buyer”) ) acknowledges and agrees to accept these terms and conditions.

You must

The Site may contain content that some users may find offensive and is intended for adults only. You may only use our website if you are at least 18 years of age.

User Account

In accordance with customs regulations, the customer must provide valid and accurate data. All consignee’s name, address and payer’s name should be valid. In some countries, the consignee may be required to present an identification card or passport to clear the package or for payment verification purposes. The Customer is solely responsible for the accuracy of the data they provide on the Website. If any information is incorrect and prevents any shipment, delivery or clearance, elladoll will not be held liable and will not provide any compensation in such cases.

elladoll will always comply with the law and we would like to remind our customers to do the same. As the importer, the customer is responsible for complying with all laws and regulations of their country.


Although every effort is made to ensure the accuracy of product descriptions, specifications and prices, sometimes errors may occur. If this happens, elladoll will not accept your order. In the event of an error, you will be contacted with a full description and a corrected quote. Similarly, customers cannot benefit from any errors or mistakes affecting the website. Any such benefit will be considered unjust and must be immediately waived by the customer.

Once an order has been placed, shipping is the sole responsibility of the third party logistics company. At this stage, full ownership of the Products belongs to the Buyer; therefore, all liability and risk associated with the shipping process shall be borne by the Buyer.

Cancel order

Customers can cancel an order at any time before it is shipped; please contact our support center. However, some products are custom made, such as sex dolls, and once an order has been placed, it is not possible to cancel, change or refund that order. Upon receipt of the package, our warranty and return policy is in effect.

Shipping and delivery

he delivery times shown on the website are the estimated delivery times for packages. Since the actual delivery of an order may be affected by many events beyond Elladoll’s control, we recommend that customers order in advance if they have a special occasion or event in which they wish to use their items (e.g. a birthday) Elladoll is not responsible for delays in delivery. However, we will work with you to ensure a smooth shopping experience.

At times, Elladoll may confirm your order, but then learn that it cannot be made available to you. In the event that Elladoll is unable to provide you with the product you ordered in a timely manner, Elladoll will contact the customer and offer to cancel the order and refund the purchase price in full.

We try to make the delivery process as simple as possible and to be able to send your order to your home or your place of work. We are able to deliver to PO boxes by all shipping methods except fast shipping, as a signature is required for delivery. This type of courier can only ship to physical addresses.

Shipping and delivery times are calculated from Monday to Friday business days. Please allow extra delivery time in the case of major holidays such as Christmas, Lunar New Year, Black Friday and 11/11 events. In those special circumstances, we will provide notice to reflect possible delays.

It is the customer’s responsibility to provide a complete and accurate shipping address. Elladoll is unable to change your delivery address after the parcel has been shipped, and Elladoll is not responsible for parcels lost due to incomplete or incorrect addresses.

Elladoll is not responsible for any parcel that cannot be shipped through local customs and is damaged due to contraband in the destination country. Elladoll is not responsible for any import taxes that may be incurred and the customer is solely responsible for paying such charges, if any. Please note that the shipping guarantee does not cover any customs issues, including but not limited to goods destroyed or confiscated due to illegal status in any given destination country/territory.

If the buyer rejects the package due to import duties or taxes, the buyer shall be fully responsible for all costs involved in the process.

All orders reported by the shipping company as “delivered” are deemed to have been delivered. In this case, Elladoll is not responsible for non-delivery.

Elladoll is not liable if the parcel is returned to the correct address and other contact information provided by the customer, provided that the address and contact information to which the parcel was sent is the correct address and contact information provided by the customer.

Whatever the customer orders will be shipped. If a customer orders the wrong item, we will not be responsible for them.

All orders not received must be reported within 3 months of the date the item was shipped. This applies to flat rate shipping, priority mail and standard shipping methods. All expedited delivery issues must also be reported within 3 months from the date of shipment. After this time, we will no longer be able to investigate and no compensation will be provided. Please note that this policy does not apply to packages sent via expedited shipping methods that are shown as delivered on the carrier’s tracking site.

Product Description

While we make a good faith attempt to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable or error-free. From time to time, the website may contain typographical errors, inaccuracies or omissions which may relate to product descriptions, prices and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update the information at any time without notice.


Prices and availability of items are subject to change without notice. If your package is inspected by local customs and deemed dutiable, the price does not include VAT, import taxes and duties. Payment is the buyer’s responsibility.

Privacy Statement

Read about our privacy policy here. Privacy Policy

Exchange and Returns (Money Back Guarantee)

Read about our privacy policy here.

Conditions Of Use


All content contained on this website, such as text, graphics, logos, buttons, icons, images, audio clips, digital downloads and software, is the property of elladoll and is protected by international copyright laws.


Logos, icons, graphics and website names are registered trademarks of elladoll or its affiliates. All trademarks, registered and unregistered, may not be used by you or any third party for any commercial purpose unrelated to elladoll. other trademarks not owned by elladoll are the property of their respective owners.

License and Site Access

elladoll grants you a limited license to access and make personal use of this website. This license does not include any form of commercial use of this site or its content, any collection and use of any product, any collection and use of the description or pricing of any product listing, any derivative use of this site or its content, any downloading or copying of account information for the benefit of another merchant, or the use of data mining, robots, or similar data gathering and extraction tools. This website may not be copied, reproduced, duplicated, sold, resold or otherwise exploited for any profit without the express written consent of elladoll.

elladoll marketing newsletter

After the initial sign up and obtaining their consent, customers will be added to our mailing list with special offers, coupons and promotions. This gives our customers access to exclusive discounts. All customers can opt out of our marketing emails at any time by clicking the link in the footer of the email.